1. Order Processing
All orders are processed within 1–2 business days of placement. Orders placed on weekends or public holidays will be processed on the next working day.
Shipping & Returns
Shipping Policy
2. Delivery Timeline
Estimated delivery timelines are as follows:
- Metro Cities: 2–4 business days
- Other Locations: 4–7 business days
Delivery times may vary depending on location and external factors.
3. Shipping Charges
Shipping is complimentary on all prepaid orders. A nominal charge applies to Cash on Delivery orders.
4. Order Tracking
Once your order is dispatched, a tracking link will be shared with you via email and SMS so you can follow its journey.
5. Delays in Delivery
On occasion, unforeseen circumstances such as weather conditions, courier disruptions, or regional restrictions may cause delays. We appreciate your patience and will do our best to keep you informed.
6. Incorrect Address
We kindly request that you review your delivery address carefully before confirming your order. We are unable to take responsibility for delays or non-delivery arising from incomplete or incorrect addresses provided at checkout.
Return Policy
1. Return Window
We accept return requests made within 14 days of delivery. Requests made after this period, unfortunately, cannot be accommodated.
2. Eligibility for Returns
To be eligible for a return, items must be unused, unworn, and in their original condition with all tags and packaging intact.
3. Non-Returnable Items
Items purchased during a sale, as part of a promotional offer, or marked as final sale are not eligible for return.
4. Return Pickup
Return pickup is complimentary across India. Once your return request is approved, our logistics partner will schedule a pickup at your convenience.
5. Refund Process
Once your returned item is received and inspected, your refund will be processed within 7 business days to your original payment method. You will be notified by email once the refund has been initiated.
6. Exchange Policy
We are happy to offer exchanges subject to product availability. If your requested piece is unavailable at the time of exchange, a store credit of equivalent value will be issued for use on a future purchase.
7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please write to us at connect@liniorlabel.com within 48 hours of delivery, along with clear photographs of the concern. We will resolve the matter promptly.
Cancellations
Orders may be cancelled within 24 hours of placement. Please write to us at connect@liniorlabel.com to request a cancellation. Once an order has been dispatched, it can no longer be cancelled.
